Guide
Booking Guide
How to book a Worbour service, step by step — from choosing a service to rating it after completion.
Last updated: 3 October 2026
1. Introduction
This policy explains the Worbour booking flow and the rules around it, so you know exactly what happens at each step.
2. Choosing a Service
Services are organised as main categories with sub-services — for example Plumber → Bathroom Plumber. Browse the services page, search by name or keyword, or open a quick view from the homepage to see the options and prices. Every service card shows its price.
3. Location & Availability
Pick your city so the site shows services available around you. Availability depends on professionals serving your city and the date and slot you choose — the booking flow only offers slots that can actually be served.
4. Date, Time Slot & Address
Choose a date and a time slot, then select the service address — saved addresses appear here, and you can add a new one during booking. Add a note if the professional should know anything specific (for example which tap is leaking).
5. Provider Assignment
After confirmation, Worbour assigns a professional whose skills match the booked service. You are notified when a professional is assigned, and the booking status in My Bookings keeps you up to date.
6. Booking Confirmation
A booking is confirmed once payment succeeds — the amount is debited from your wallet and a booking ID is issued. Guests are asked to verify their mobile number securely before the booking is created, so the confirmation reaches the right person.
7. Booking Changes
Reschedule an upcoming booking from My Bookings — choose a new date or slot and confirm. Changes depend on availability. Cancellation is described in the Refund & Cancellation Policy.
8. Cancellation
You can cancel Confirmed or Scheduled bookings from My Bookings; paid amounts are credited back to your wallet automatically.
9. Completion & Reviews
The professional starts and completes the job from their side, and you see the status change in your booking. After completion you can rate the service and download the invoice from your bookings.
10. Contact Information
Need help with this policy or anything else? Our support team is happy to assist.
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