Support
Grievance Redressal
How to raise a grievance with Worbour — support channels, escalation and how complaints are resolved.
Last updated: 3 October 2026
1. Customer Support
For anything about your bookings — rescheduling, cancellation, a professional running late or a job quality concern — contact support with your booking ID (it looks like BKG-…). Signed-in customers can raise tickets from the support page and follow the replies there.
2. Booking-Related Support
Booking changes and cancellations are usually fastest from My Bookings, where they take effect immediately. For anything that needs a human — a slot that will not change, a professional who did not arrive — message support and include the booking ID.
3. Payment & Refund Support
Wallet, charge and refund questions are handled by the payments team. Check your wallet statement first — most answers (booking debits, cancellation credits) are visible there — then contact us with the transaction or booking ID if something still looks wrong.
4. Provider Support
Professionals can reach the Worbour team through the provider panel for job questions, settlements and account matters. Keep your registered mobile number reachable — job assignments and updates go there.
5. General Queries & Contact Details
For partnership enquiries, feedback or anything else, use the contact details below. They are the same details shown on our contact page and in the site footer.
6. Grievance Redressal Process
If a support interaction did not resolve your issue, you can escalate it as a grievance:
- Write to our support email with "Grievance" in the subject, or raise it from the contact page — it reaches the same team.
- Include your booking ID, what happened, and what resolution you are seeking.
- The team reviews the booking and payment records and responds with a decision.
- If you are not satisfied with the outcome, reply to the same thread to escalate for final review.
Worbour does not publish a separate grievance officer registration number today; complaints are handled directly by the Worbour support team through the contact details on this page.
7. Contact Information
Need help with this policy or anything else? Our support team is happy to assist.
Need help with this policy?
Contact Support