Policies
Customer Policy
What Worbour expects from customers — and what you can expect from us — for a smooth, safe service experience.
Last updated: 3 October 2026
1. Introduction
This policy describes how customers are expected to use Worbour. It keeps the platform safe and reliable for everyone — customers, professionals and our team. It forms part of the Terms & Conditions.
2. Accurate Booking Information
Book with correct details: the right service, an accurate description of the problem in your note, a workable date and slot, and a reachable mobile number. If the job turns out different from what was booked, the professional will confirm the scope with you before starting.
3. Correct Address & Availability
Choose or save the correct service address and be available (or arrange someone who is) during the booked slot. If you will be late, let us know in advance through support so we can inform the professional.
4. Respectful Interaction
Treat professionals with courtesy and respect. They are verified, skilled people doing their job. Abusive language, discrimination, harassment or unsafe demands are not tolerated and can lead to account suspension.
5. Payment Obligations
Pay for the services you book through the Worbour wallet — the amount is debited at confirmation. Keep enough balance before confirming a booking. Do not attempt to pay professionals directly or outside the platform.
6. Cancellation & Rescheduling
Cancel or reschedule from My Bookings as early as you can — professionals reserve the slot for you and late changes waste it. The rules and refund effects are described in the Refund & Cancellation Policy.
7. Reviews & Ratings
After completion, rate honestly based on your experience. Reviews help other customers and help professionals improve. Do not post reviews for bookings you did not experience, and keep reviews free of abuse or personal information.
8. Prohibited Behaviour
- Booking services for unlawful, unsafe or deceptive purposes.
- Requesting or performing off-platform payments with professionals.
- Submitting false complaints or reviews, or misusing coupons and referrals.
- Attempting to book using someone else's account or payment balance without permission.
- Interfering with the platform, scraping it, or attempting unauthorised access.
9. Misuse, Fraud & Account Security
Accounts found misusing the platform — fraud, repeated false complaints, abuse of coupons or refunds — may be suspended, and related bookings refunded to the wallet and cancelled. Keep your password private; you are responsible for activity under your account.
10. Dispute Handling
If a service went wrong, raise it through support with your booking ID. We look at the booking, the professional's updates and any evidence you share, and work toward a fair outcome — rework, cancellation or refund according to the circumstances.
11. Contact Information
Need help with this policy or anything else? Our support team is happy to assist.
Need help with this policy?
Contact Support